Maintenance Requests DisappearBetween the Radio and the Clipboard
A broken machine gets reported verbally. A work order gets scribbled on paper. No one knows who is handling it or when it will be done. Sandhed gives every work order a location, an owner, and a timeline.
The Problem
Where Things Break Down
When equipment breaks, the clock starts. But the work order process adds its own delays. Someone reports the issue verbally or by email. A manager manually creates a ticket in a system that does not know where the equipment is. The assigned technician hunts for the machine on the floor. When the work is done, nobody updates the record, so the next time the same machine breaks, there is no history to reference. Every handoff between reporting, assignment, execution, and documentation adds time and loses information.
Verbal reports and paper trails lose information
An operator tells a supervisor about a problem. The supervisor writes it down. Maybe it makes it into a system, maybe it does not. By the time a technician gets the assignment, critical details have been lost or distorted.
Work orders have no location context
Your maintenance system tracks tickets, but it does not know where the equipment sits on the floor. Technicians waste time finding machines, especially in large facilities or when covering for absent colleagues.
No maintenance history per asset
When the same machine breaks again, the technician starts from scratch. Previous repairs, root causes, and parts used are buried in a system nobody searches. Repeat failures get repeat diagnoses.
Our Approach
What Sandhed Does Differently
Sandhed work orders are tied to physical assets and locations on your 3D floor plan from the moment they are created. When an alert fires on a machine, it can automatically generate a work order with the equipment data attached. The assigned technician sees the machine highlighted on the floor plan with a floating badge, plus a mobile worker portal for updating progress from the floor. Every completed work order becomes part of the asset's maintenance history with full cost tracking, root cause documentation, and resolution records.
Location-Aware Work Orders
Every work order is linked to an asset or door on your 3D floor plan. The affected equipment shows a floating badge in the live view. Technicians see exactly where to go without asking.
Alert-Triggered Work Order Creation
When sensor readings cross your thresholds, Sandhed can automatically create a work order with the relevant equipment data, sensor readings, and alert context already attached. No manual transcription needed.
Mobile Worker Portal
Technicians access assigned work orders through a mobile web portal. They see the asset's 3D preview and floor plan location, start work with one tap, and document the resolution from their phone. No app install required.
Full Maintenance History & Cost Tracking
Every completed work order records the resolution, root cause, labor cost, parts cost, and external costs. This history lives on the asset, so the next technician sees what was done before, what parts were used, and what it cost.
Quick Assessment
How Exposed Is Your Facility?
Work Order Maturity Assessment
Answer 5 questions to get a personalized score and recommendations.
Industry Applications
Built for Your Industry
Work Order Management for Manufacturing
Track corrective and preventive work orders tied to production equipment on your 3D floor plan. Build complete maintenance histories for CNC machines, presses, and assembly stations.
ManufacturingWork Order Management for Food & Beverage
Track maintenance work orders on food-safe equipment with full documentation for audit trails. Link every repair to the asset, the batch, and the floor plan location.
Food & BeverageWork Order Management for Pharmaceutical
Manage GxP-relevant work orders with full traceability. Every repair on critical equipment is documented with timestamps, performer identity, root cause analysis, and cost tracking.
PharmaceuticalExpected Outcomes
Results You Can Measure
Faster work order completion
Reduction in average time from report to resolution
Work order capture rate
Percentage of issues captured vs. verbal-only reporting
Less time locating equipment
Reduction in time finding the right asset on the floor
Setup time
From floor plan to live work order tracking
Based on platform capabilities and industry benchmarks. Results vary by facility.
FAQ
Common Questions
Related Solutions
Maintenance Management
Maintenance teams lose hours tracking down service records, chasing overdue tasks, and figuring out what was done last time. Sandhed puts every work order, service record, and maintenance schedule on your 3D floor plan where you can see it.
View SolutionCompliance & Audit Trails
Most facilities piece together audit documentation from spreadsheets, paper logs, and disconnected systems. Sandhed records every action, threshold breach, and maintenance event automatically, so your compliance evidence is ready before anyone asks for it.
View SolutionRelated Resources
How to Reduce Equipment Downtime: 8 Strategies Ranked by Impact
Reducing equipment downtime starts with knowing where you're losing time, not with buying technology. The eight strategies below are ranked by how much downtime they typically eliminate in the first year. The top three are organizational fixes that cost almost nothing. The rest require incremental investment but build on each other.
Read answerSee Work Orders on Your Floor Plan
We will model your actual floor plan and show you how Sandhed tracks work orders on your specific equipment. No generic demo.